Frequently asked questions

I am worried whether I will actually get my pet's ashes back.

Since its foundation in 2002, the animal crematorium Lebring has exclusively carried out individual cremations – from small mice to large horses. Collective cremations are not offered as a matter of principle, as this is contrary to the purpose of a cremation and every pet owner would like to have the ashes of his/her own pet back. As animal-loving people, we live together with some four-legged friends ourselves and can understand these concerns well.

We refrain from adding an identification mark – e.g. stones – as this ultimately offers no guarantee to the pet owner and can often rather lead to confusion. The cremation of each animal is carried out to the best of our knowledge and belief with the utmost care and only the ashes of your own animal are returned to you.

My animal has an artificial joint or has been chipped - what happens to these components?

Due to the high temperatures, registration chips melt during the cremation process. Artificial joints are removed after cremation as this causes considerable damage to our ash mill – if you would like your pet’s artificial joint back, please let us know before cremation so that we do not dispose it.

What is an ash mill?

After cremation, the ashes of every living creature contain larger and smaller bone fragments. These are grinded in a short process with the help of an ash mill, so that the pet owner receives fine ashes of their pet. This process is also carried out when cremating humans.

Can I be present at the cremation of my pet?

Due to high hygiene and safety standards, access to our cremation facilities is unfortunately prohibited for external persons. The high temperatures in the area of the facilities pose a great health risk not only for our trained staff, but especially for inexperienced individuals, and this is also not the situation in which you should remember your beloved animal. Of course, it is possible to show pet owners our activities and an accompaniment of the pet to the cremation facility is to be clarified depending on the situation – during the cremation process itself, however, we ask for your understanding that we may not and cannot be responsible for any safety risks and that access to our facilities is prohibited.

How long does a cremation take?

The duration of the cremation depends on the weight and body composition of the animal as well as on the initial temperature and the choice of cremation equipment and is very individual. We will be happy to provide you with situation-specific information in this regard.

Can I also bring my pet to you?

Of course, it is possible to bring your deceased animal to our crematorium or to our office in Graz. We are available for you around the clock – 365 days a year, from 0-24 hrs – however, please make an appointment by phone in advance, as our offices are not manned continuously.

Do I have to take an urn for my pet's ashes?

No. If you do not want to choose an urn, you will receive your pet’s ashes back in an ash bag.

Can I say goodbye to my pet at your place?

Of course, you have the opportunity to say goodbye to your deceased pet in peace in our farewell room. We also offer free supportive booklets for children, which explain the farewell in a child-friendly way and perhaps make it a little easier and more understandable.

We refrain from chargeable ceremonies.

Do I need a coffin for my pet?

No – we distance ourselves from the use of a coffin, as this means a high financial expense for pet owners and the coffin is ultimately cremated. When an animal is brought to us, it is carefully placed in a hygienic body bag, which is labelled with the animal’s data in order to avoid confusion. Additionally, by using body bags, the pet owner only receives the ashes of the deceased animal.

Are there any additional costs?

Since death knows no time, we are available 365 days a year, from 0 to 24 h, on 0699-10540911. We distance ourselves from the charging of any holiday, Sunday or night surcharges.

If you have any further questions, please do not hesitate to contact us at any time.
We wish you many more wonderful years with your four-legged friend and that you will not have to use our services for a long time to come.